rk66's Privacy Policy

rk66 is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes in detail how rk66 collects your personal information, how that information is used, and what steps we take to protect it.

This policy applies when you use the rk66 website, create an account, use our services, or contact us. By reading this policy, you will understand what rights you have over your personal information and how rk66 respects those rights.

By using our platform, you are considered to have consented to the terms described in this privacy policy. If you disagree with any term in this policy, please contact us before using our services.

rk66 may collect the following types of information:

2.1 Information You Provide Directly

Information you voluntarily provide when you create an account or use our services:

• Full name and date of birth
• Email address and contact details
• National ID information for identity verification
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Information provided when contacting the support team

2.2 Automatically Collected Information

Information collected automatically when you use our website:

• IP address and device identifier information
• Browser type and operating system
• Activity logs on our site (login times, game history, transaction details)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may in some cases receive supplementary information from trusted third-party services. This information is used only for the necessary purposes.

rk66 uses the information collected from you for the following legitimate purposes:

• Account Management: To create, manage, and verify your account.
• Service Delivery: To provide our gaming platform, process transactions, and deliver customer support.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To identify problematic gaming behaviour and activate responsible gaming tools.
• Communication: To send important service-related notifications, security alerts, and account updates.
• Platform Improvement: For analytical purposes to improve the quality of our services and user experience.
• Legal Obligations: To ensure compliance with applicable laws and regulations.

We never sell your information for third-party marketing purposes. Your information is used only for the purposes listed above and is not used beyond that scope.

rk66 uses cookies and similar tracking technologies to improve the functionality of our website and to personalise your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for core website functionality — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To understand how users interact with our site, which helps us improve our services.

4.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of our platform to not work properly. Contact our support team for more information about non-essential cookies.

rk66 never sells or rents your personal information. However, in the limited circumstances below, we may share your information with specific third parties:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology & Infrastructure Partners: Those who assist in operating our platform work under strict confidentiality agreements.
• Game Providers: Providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming may receive limited information for the purpose of delivering game services.
• Legal Authorities: In response to lawful requests from government or judicial authorities in accordance with applicable law.
• Fraud Prevention: With KYC and identity verification service providers to ensure security.

In all of the above cases, third parties receive only the information necessary for the specific purpose and are required to comply with our privacy standards.

rk66 uses industry-standard security technology to protect your information. Our platform uses SSL encryption, which keeps your data transmission fully secure.

6.1 Security Measures

• All sensitive information is stored and transmitted using encryption
• Regular security audits and vulnerability assessments are conducted
• Account access is restricted to authorised personnel only
• Suspicious activity detection and alert systems are active
• Two-factor authentication is available

6.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, we may retain certain information for as long as necessary to meet legal obligations, resolve disputes, and enforce our terms of service. Once that period ends, the information is securely deleted.

As a user of rk66, you have the following rights regarding your own information:

• Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured, commonly used format.
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain cases.

To exercise your rights, please contact our support team. We will verify your request and take action as quickly as possible. In some cases, legal obligations or legitimate interests may limit the deletion or provision of certain information.

rk66 is an adults-only platform intended for users aged 21 and above only. We do not intentionally collect or process information from anyone under the age of 21.

Our identity verification process ensures that minors cannot access our platform. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has used our platform, please contact us immediately. We will handle the matter with the highest priority.

rk66 may update this privacy policy from time to time. These changes may be due to changes in our services, new legal obligations, or improvements to our data protection practices.

Whenever a significant change is made to this policy, we will notify you at your registered email address and clearly announce it on our website. The updated policy will take effect from the date it is published.

We recommend that you check this page regularly to stay informed about the latest policy. If you continue to use our platform after an updated policy is published, this will be taken as your consent to the updated terms.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24/7 in both Bengali and English.

We will carefully review any privacy-related request or complaint you submit and will endeavour to respond as quickly as possible.